Privacy Policy

Last updated: 30 March 2026

This Privacy Policy explains how IPT Managed Print Solutions (“IPT”, “we”, “us”, or “our”) collects, uses, and protects your information when you visit our website or use our services.

By using our website or providing your information, you agree to the practices described in this policy.

1. Introduction

This Privacy Policy explains how IPT Managed Print Solutions (“IPT”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or interact with our services.

We are committed to handling personal data in accordance with applicable data protection laws in the United Kingdom.

2. Who we are

IPT Managed Print Solutions provides managed print, production print, wide format, telephony, software and customer support services to business clients.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details on our website contact page.

3. Personal data we collect

We may collect and process the following information:

• Contact details such as your name, job title, company name, email address and telephone number.

• Enquiry details, including information you provide when you contact us via forms, email or telephone.

• Service and account information relating to the products and services you use with us.

• Website usage information, such as IP address, browser type, pages viewed and the date and time of visits, collected through cookies and similar technologies.

• Communication preferences and records of correspondence with our team.

We generally collect this information directly from you, but may occasionally receive data from third parties where this is necessary to provide our services.

4. How we use your information

We use personal data for the following purposes:

• To respond to enquiries and provide information about our services.

• To set up, manage and support customer accounts and service contracts.

• To deliver and maintain our managed print, telephony and related services.

• To send service updates, maintenance notifications and important administrative messages.

• To improve our website, services and customer experience through analysis of how our site and services are used.

• To meet legal, regulatory and compliance obligations, and to establish or defend legal claims.

• We will only process your personal data where we have a lawful basis to do so, such as your consent, performance of a contract, compliance with a legal obligation or our legitimate business interests.

5. Marketing communications

We may occasionally send you information about IPT services that may be relevant to your organisation.

You can opt out of marketing emails at any time by using the unsubscribe link included in our messages or by contacting us directly. Opting out of marketing will not affect service or operational emails that we must send in connection with your account or contract.

6. Sharing your information

We do not sell your personal data. We may share it with:

• Service providers and suppliers who support our operations, such as IT, hosting, print, telephony and software partners.

• Professional advisers, such as auditors, insurers, lawyers and accountants.

• Authorities, regulators or law enforcement agencies where required by law, regulation or court order.

• Potential buyers or investors as part of a business sale, merger or restructuring, in which case appropriate safeguards will be applied.

• Where third parties process data on our behalf, they are required to keep it secure and to use it only in accordance with our instructions.

7. International transfers

If we transfer personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your information.

8. Data retention

We keep personal data only for as long as it is needed for the purposes described in this Privacy Policy, or as required by law.

Retention periods may vary depending on the nature of the data and the services we provide, but we will not retain information for longer than is reasonably necessary.

9. Your rights

Under UK data protection law you may have the following rights:

• To request access to the personal data we hold about you.

• To request correction of inaccurate or incomplete information.

• To request deletion of your personal data where there is no longer a lawful basis for us to hold it.

• To object to or request restriction of our processing in certain circumstances.

• To withdraw consent where processing is based on your consent.

• To request the transfer of your personal data to you or another provider, where technically feasible.

• If you wish to exercise any of these rights, please contact us using the details on our website.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal data.

10. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse usage and remember your preferences.

You can control cookies through your browser settings, but disabling certain cookies may affect how the site functions. A separate Cookie Policy or banner may provide more detail on the specific cookies we use.

11. Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse or alteration.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data.

Any updates will be posted on this page with a revised “last updated” date, and we encourage you to review the policy periodically.